Privacy Policy

SoftiqueClean ("we," "our," or "us") operates softiqueclean.com and provides professional cleaning services in Metro Atlanta, Georgia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a booking request. Please read it carefully. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information you voluntarily provide when you use our booking form:

• Contact information — full name, phone number, and email address
• Service address — the property address where cleaning is requested
• Service details — the type of cleaning service, preferred date and time, and any special notes you provide
• Price estimate — the estimated price generated by our online calculator

We do not collect payment card information through our website. All payments are handled in person at the time of service.

We may also automatically collect limited technical data when you visit our website, such as your browser type, operating system, referring URLs, and pages visited, through standard server logs. We do not use tracking cookies or third-party advertising trackers.

2. How We Use Your Information

We use the information you provide exclusively to:

• Process and confirm your booking request
• Contact you by phone or text to schedule or confirm your appointment
• Send you a service confirmation or follow-up communication
• Respond to questions or requests you send us
• Improve our services based on the types of requests we receive

We do not sell your personal information. We do not use your information for automated decision-making or profiling.

3. How Your Information Is Stored

Booking submissions are stored in a Google Sheets spreadsheet accessible only to authorizedSoftiqueClean personnel. Data is transmitted from our website to Google Sheets via Google Apps Script, a Google service subject to Google's own privacy and security policies. Email notifications are sent via Gmail SMTP. Both services are operated by Google LLC and are subject to Google's Privacy Policy at policies.google.com/privacy.

We retain your booking information for up to 24 months for record-keeping and service history purposes, after which it is deleted.

4. Information Sharing and Disclosure

We do not sell, trade, rent, or otherwise share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers — Google (Sheets, Gmail) as described above, solely to fulfill your booking
• Legal requirements — if required by law, court order, or government regulation
• Business transfer — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

5. Cookies and Tracking

Our website does not use advertising cookies, tracking pixels, or third-party analytics services. We do not use cookies to identify you across other websites. Basic browser session storage is used solely to carry your price estimate from our calculator to the booking form within a single browsing session; this data is never transmitted to any external server.

6. Text Message Communications

By submitting a booking request and providing your phone number, you consent to receive text messages from SoftiqueClean related to your appointment (confirmation, scheduling updates, and follow-up). Message and data rates may apply. You may opt out at any time by replying STOP to any message we send or by contacting us at info@softiqueclean.com.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, subject to our legal record-keeping obligations
• Opt out of text message communications at any time

To exercise any of these rights, contact us at info@softiqueclean.com or call (470) 478-8990. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

9. Security

We implement reasonable administrative and technical measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Your continued use of our website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

See also our Terms of Service.