Terms of Service

These Terms of Service ("Terms") govern your use of softiqueclean.com and the professional cleaning services provided by SoftiqueClean ("we," "our," or "us"). By using our website or booking our services, you agree to these Terms in full. If you do not agree, please do not use our website or services.

1. Our Services

SoftiqueClean provides professional residential and commercial cleaning services including:

• Sofa and upholstery cleaning
• Carpet cleaning
• Area rug cleaning
• Mattress cleaning and sanitizing
• Chair cleaning
• Pet stain and odor treatment

Services are performed in Metro Atlanta, Georgia and surrounding areas. We reserve the right to decline service at any location outside our service area or for any request that presents safety concerns for our team.

2. Booking and Scheduling

Submitting a booking request through our website does not constitute a confirmed appointment. Your appointment is confirmed only after a SoftiqueClean team member contacts you by phone or text to verify the details and availability. We will make contact within 2 hours of receiving your request during business hours (Monday – Sunday, 8 AM to 7 PM ET).

Price estimates displayed on our website are generated based on the information you provide and are not a binding quote. The final price is confirmed after our technician assesses the actual condition and scope of work on-site. You will be informed of any price difference before work begins, and you are not obligated to proceed.

3. Pricing and Payment

All prices are listed in US dollars. Payment is due upon completion of service. We accept cash and major credit and debit cards. No upfront deposit or payment is required to book an appointment.

A minimum service charge may apply to small jobs. Any applicable minimum will be disclosed before work begins.

4. Cancellation and Rescheduling

We understand that schedules change. To cancel or reschedule your appointment, please contact us at least 24 hours in advance by calling or texting (470) 478-8990 or emailing info@softiqueclean.com.

Cancellations made less than 24 hours before a scheduled appointment, or same-day no-shows, may result in a cancellation fee of up to $50 at our discretion, to cover travel and scheduling costs.

5. Satisfaction Guarantee

We stand behind the quality of our work. If you are not satisfied with the results, contact us within 48 hours of your service and we will return to re-clean the affected area at no additional charge. Our guarantee applies to the same surfaces cleaned during the original service under the same conditions.

The satisfaction guarantee does not cover pre-existing damage, permanent stains that cannot be removed by professional cleaning methods, or dissatisfaction arising from pre-existing fabric conditions disclosed or apparent before service began.

6. Customer Responsibilities

To ensure the best results, you agree to:

• Provide safe and reasonable access to the areas to be cleaned
• Remove fragile, valuable, or irreplaceable items from the work area prior to our arrival
• Disclose any known damage, pre-existing conditions, or special fabric care requirements before service begins
• Ensure pets are secured away from the work area during service

SoftiqueClean is not responsible for damage to items that were not disclosed or that were present in the work area contrary to our instructions.

7. Limitation of Liability

To the fullest extent permitted by applicable law, SoftiqueClean's total liability to you for any claim arising from our services or these Terms shall not exceed the amount you paid for the specific service giving rise to the claim.

We are not liable for any indirect, incidental, special, or consequential damages, including loss of use or loss of profits, even if advised of the possibility of such damages. We are not liable for pre-existing damage, normal wear and tear, or damage caused by circumstances beyond our control.

Our liability for damage to property caused by our negligence is limited to the reasonable cost of repair or replacement of the damaged item, not to exceed the amount paid for the service.

8. Website Use

You may use softiqueclean.com for lawful purposes only. You agree not to misuse our booking form, submit false or fraudulent requests, or attempt to disrupt or gain unauthorized access to our systems. We reserve the right to refuse service to anyone for any lawful reason.

All content on this website — including text, images, and graphics — is the property of SoftiqueClean and may not be reproduced without our written permission.

9. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Georgia, and you consent to the personal jurisdiction of those courts.

11. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

12. Contact Us

If you have questions about these Terms, please contact us:

See also our Privacy Policy.